Collision Department

You're in the driver's seat!

Had an accident here's what to do:

One in eight is pretty high!

According to the U.S. National Safety Council, one in every eight drivers will be involved in a motor vehicle accident this year. That may mean you! Are you prepared? Would you know what to do and what questions to ask?

Here is a list of 14 easy steps to remember, as compiled by the U.S. National Safety Council and edited by us:

1. Stop your vehicle if it is clear, safe and legal.(Note it may be illegal & unsafe to stop on a bridge or in a tunnel).
2. Move the vehicle out of the traveled roadway, if it is clear, safe and legal. This may not be possible or advisable if there is substantial damage or injuries involved.
3. Turn off the ignitions of the cars involved.
4. Make a first aid check of all persons involved in the accident. Understand that one or all people involved may be in shock - try to stay warm, dry, safe and calm.
5. Call the police and, if necessary, emergency medical services.
6. Mark the scene of the accident with flares or retroreflective triangles.
7. Gather the names of all persons in the motor vehicles and people who witnessed the accident.
8. Make a quick diagram of where the vehicle occupants were seated and indicate the vehicles' direction of travel and lane. Also note the date, time and weather conditions. Take photos, if possible, and mark vantage points on your diagram.
9. Ask to see the other driver's license and write down the number.
10. Exchange insurance company information. DO NOT discuss "fault" or make statements about the accident to anyone but the police.
11. Get a copy of the police report of the accident from the local detachment.
12. Use this accident report form to help you gather the required information.
13. Report the accident to your insurance provider. ICBC reports can be made online at www.icbc.com or by phoning 604-520-8222 or 1-800-910-4222.
14. Have your vehicle towed to your Destination repair facility or to an ICBC Claim Centre.

Within our group we have a ICBC-Certified Collision Centre located in Burnaby, and we work with local shops who are accredited ICBC C.A.R Shop VALET facilities that provide:

• Guaranteed repairs.
• Repairs to your vehicle, including replacement parts, are guaranteed for as long as you own your vehicle.
• Alternate transportation
• ICBC VALET C.A.R. shops can help you with transportation while your vehicle is being repaired.
• Vehicle pick-up & drop-off
• At your request, VALET shops will collect your vehicle from your home or workplace(within 30 km of the shop) and return it to you when the repairs are done. All of this at no extra charge.
• Convenience of on-site damage estimates
• If your claim qualifies, you can go directly to a C.A.R. shop VALET facility for a vehicle damage estimates, and get the repairs done at the same convenient location. You don't need to go to an ICBC claim centre first.
• (When reporting your claim, we will let you know if you qualify for this service.)
• Great service.
• All C.A.R. shop VALET facilities must meet ICBC's high standards for workmanship, customer service and facilities.

Had an accident? Just call us and we'll help you with the process!

That's why we say "When you're here, you're there!"

Click here to schedule a service appointment now